Our goal is for customers to be happy with their purchase, but things

may not always go as planned.

If things don't go as planned, contact us and we will try to make

things right for you.

REFUND POLICY

Since our Website offers non-tangible, irrevocable goods we do not

provide refunds after the product is purchased, which you acknowledge

prior to purchasing any product on the Website. Please make sure that

you've carefully read service description before making a purchase. Our

products are for feminine use and we can't detect if a product has been

inserted, (yoni eggs- menstrual cups) used, (yoni oil) or washed so

therefore, ONLY items that are still boxed and unopen may qualify for a

refund within 3 days of receiving the product.

We apologize for the inconvenience.

​Same day cancellations are eligible

We reserve the rights to

o Refuse any refund if it in good faith suspects abuse of this Policy or

violations of the Terms of Use

o Limit customer support and refunds for abuse of these services or violations

of the Terms of Us

o Limit purchase activity in the services if it in good faith suspects abuse of

this Policy or violations of the Terms of Use

SHIPPING POLICY

Due to the nature of our all-natural freshly made products, shipping may take

anywhere from 2-6 business days once your payment has been processed.

Business days do not include weekends nor holidays. Shipping rates in the

United States are determined by the USPS which includes the entire package

(products ordered, box for shipping, fees for handling). A confirmation e-mail

including the tracking number will be sent to the e-mail address you provide to

us. Please verify that the e-mail address and the mailing address you provide is

accurate upon placing your order. M'DyVae will not be responsible for any lost

packages or any packages sent to the wrong address. In any case that the

shipment is lost or stolen, it is the sole responsibility of the customer to contact

the USPS and submit a claim.

Contacting us

If you have any questions about this Policy, please contact us at [email protected]