M'DyVae
Healthy Herbal Healings
Refund & Shipping Policy
Refund & Shipping Policy
Our goal is for customers to be happy with their purchase, but things
may not always go as planned.
If things don't go as planned, contact us and we will try to make
things right for you.
REFUND POLICY
Since our Website offers non-tangible, irrevocable goods we do not
provide refunds after the product is purchased, which you acknowledge
prior to purchasing any product on the Website. Please make sure that
you've carefully read service description before making a purchase. Our
products are for feminine use and we can't detect if a product has been
inserted, (yoni eggs- menstrual cups) used, (yoni oil) or washed so
therefore, ONLY items that are still boxed and unopen may qualify for a
refund within 3 days of receiving the product.
We apologize for the inconvenience.
Same day cancellations are eligible
We reserve the rights to
o Refuse any refund if it in good faith suspects abuse of this Policy or
violations of the Terms of Use
o Limit customer support and refunds for abuse of these services or violations
of the Terms of Us
o Limit purchase activity in the services if it in good faith suspects abuse of
this Policy or violations of the Terms of Use
SHIPPING POLICY
Due to the nature of our all-natural freshly made products, shipping may take
anywhere from 2-6 business days once your payment has been processed.
Business days do not include weekends nor holidays. Shipping rates in the
United States are determined by the USPS which includes the entire package
(products ordered, box for shipping, fees for handling). A confirmation e-mail
including the tracking number will be sent to the e-mail address you provide to
us. Please verify that the e-mail address and the mailing address you provide is
accurate upon placing your order. M'DyVae will not be responsible for any lost
packages or any packages sent to the wrong address. In any case that the
shipment is lost or stolen, it is the sole responsibility of the customer to contact
the USPS and submit a claim.
Contacting us
If you have any questions about this Policy, please contact us at [email protected]